Ordering FAQs

  • We offer a variety of services.

  • View the online catalogs to get an idea. We have many more product books in the shop and sample garments for feel and fit.
    Garment Information

  • You can either come in to pick up your order or we can ship your order to anywhere in the United States (price will vary based on location). Your entire order can be placed over the phone or via email, making it possible to place an order with us from across the country! US orders ship free over $399.

  • Screen printing prices are primarily based on the amount of ink colors you get printed, the quantity of garments you'd like to order, and the price of the style of garment chosen. Fill out a quote form for current prices.

    Price breaks at 24, 50, 75, 100, 150, 300, 500, 1000.

    Embroidery prices are primarily based on the stitch count and size of your design as well as the quantity of garments you'd like to order, and the price of the style of garment chosen. Fill out a quote form for current prices.


    **Prices are all-inclusive and good for one week (7 days). Sizes 2XL and up can cost between $1.25-$3.00 extra depending on the style.

  • We do not accept customer supplied garments. If there is a particular garment you are looking for that you do not see on our site, please provide information on what you are looking for and we will look in our extensive network and see if we can source it. 

  • Due to the time and cost to set up a job, we require an order minimum. However, combinations of same material garments can be printed with the same artwork and ink colors.

    24 pieces is our minimum order size for screen printing.

    6 pieces is our minimum order size for embroidery and 50 pieces for patches.

    50 pieces is our minimum order size for bandana screen printing. Learn more about custom bandanas

  • Your artwork, needs to be in Adobe Illustrator .EPS vector format with fonts outlined. 

    • The color and brand of the garment you'd like

    • Color(s) of ink or thread (Exact Pantones are awesome! But if you don’t have them, we will help you.)

    • A final size count

    • Imprint locations and size specified

    • A payment of the total balance. This amount is payable through an emailed invoice or ACH transfer. We also accept other forms of payment (check, cash) in person.

  • .ai - Adobe Illustrator CC [vector] 
    .eps - Encapsulated Post Script CC  [vector only] 
    OR a high-resolution .JPG that we can convert to .EPS for a $10.00 fee.
    For more information on artwork, check out our Artwork Guidelines page.

  • You can upload your artwork through our order form or email it to us at info@twincitytees.com.

  • In general, it takes 7-10 working days from when artwork is approved and we have received payment. (does not include shipping)

  • We don’t take any orders over the phone. Every order requires artwork files, garment selection, size breakdowns, placement details, and online payment. These things can only be shared and confirmed through email. For that reason, all orders must be placed through email or our quote forms.

    Keeping everything in email gives both you and us a clear record of the details. It also makes it much easier for us to send mockups, quotes, and final proofs for your approval before we go to print!